{"id":3995,"date":"2019-10-07T08:47:55","date_gmt":"2019-10-07T08:47:55","guid":{"rendered":"https:\/\/www.addictionfoods.com\/blog\/?p=3995"},"modified":"2021-03-12T08:19:34","modified_gmt":"2021-03-12T08:19:34","slug":"chewy-dependable-online-pet-food-retailer","status":"publish","type":"post","link":"https:\/\/addictionpet.com\/en-sg\/blog\/chewy-dependable-online-pet-food-retailer\/","title":{"rendered":"Chewy.com: A Dependable Online Pet Food Retailer"},"content":{"rendered":"

\u201cKindness and courtesy are at the root of a positive customer service experience.\u201d\u00a0<\/em><\/p>\n

– Shep Hyken, Customer Service Expert\u00a0<\/em><\/p>\n

This seems to be the mantra behind the success of Chewy.com\u2019s customer service. <\/span>What with all the positive feedback this online store has been generating, it\u2019s no wonder that it leads the pack of pet food online sellers in the US.<\/span> Here are some of the reasons why Chewy.com has endeared itself to millions of pet lovers.<\/span>
\n<\/span><\/p>\n

Real live agent<\/span><\/b>s<\/span><\/b>
\n<\/span><\/h2>\n

A major turnoff for many customers is when they dial the number and an automated <\/span>message greets them at the other <\/span>end <\/span>of the line<\/span>, only to be instructed to press some numbers to talk to, presumably, a live agent. This isn\u2019t the case with Chewy.com. <\/span>R<\/span>eal live agents <\/span>have to answer the call within five seconds. Plus, there\u2019s no time limits on calls until customer concern has been addressed.<\/span>
\n<\/span><\/p>\n

This boils down to being courteous to your customers. They\u2019ve bought something from your shop, the least you can do is have someone live to talk to them<\/span> to address whatever concern they may have.<\/span>
\n<\/span><\/p>\n

Show of genuine concern<\/span><\/b>
\n<\/span><\/h2>\n

Speaking of addressing concerns, Chewy.com not only has real live agents to handle calls but email support agents<\/span> too. <\/span>Read <\/span>how <\/span>Chewy.com handled an online complaint<\/span><\/a> from a customer via email. <\/span>This goes to show how Chewy.com values customer service so much that they go the extra mile to achieve customer loyalty and satisfaction.<\/span>
\n<\/span><\/p>\n

Accurate information<\/span><\/b>
\n<\/span><\/h2>\n

Chewy.com\u2019s agents actually try to give the accurate information needed by the customers. As a matter of fact, they <\/span>call <\/span>Addiction Foods so they can provide the right information needed by the customer<\/span>s who bought Addiction pet food products<\/span>.<\/span>\u00a0<\/span>
\n<\/span><\/p>\n

If Chewy.com works directly with Addiction, they might be doing the same with other pet food brands to address product concerns customers may have with what they have purchased online. <\/span>Keeping an open line with their customers, Chewy.com displays their readiness, willingness, and ability to help them.<\/span>
\n<\/span><\/p>\n

Keeping it personal<\/span><\/b>
\n<\/span><\/h2>\n

Chewy.com does a terrific job <\/span>at customer care by giving it a personal touch<\/span> at the onset. But they go further even for customers who will not be buying from anymore, <\/span>l<\/span>ike when a pet owner loses his pet of 17 years<\/span><\/a>. <\/span>Chewy.com sent a bouquet of flowers and a handwritten note of condolences. Such act merited a shout out from the pet owner, sharing the extraordinary experience in Facebook and in a podcast.\u00a0<\/span>
\n<\/span><\/p>\n

Chewy.com <\/span>not only <\/span>send<\/span>s<\/span> out hand-painted pictures of pets who passed on and personalized notes of sympathy to their pet owners<\/span>, but also handwritten birthday cards to your pets, and even Christmas cards.<\/span>
\n<\/span><\/p>\n

Sharing the same principles<\/span><\/b>
\n<\/span><\/h2>\n

Chewy.com\u2019s commitment to pets and their pet owners by going the extra mile is totally aligned with what Addiction Foods ideals of going further for pets. We have searched high and low and settled on the cleanest place on earth to bring the best pet food to your pets\u2014New Zealand.\u00a0<\/span>
\n<\/span><\/p>\n

We have prioritized your pet\u2019s wellbeing from the start, having included taurine\u2014a vital amino acid that helps prevent dilated cardiomyopathy (DCM)\u2014in our pet food. <\/span>Our grain-free pet food products<\/span><\/a> have nourished countless dogs and cats to their pet owners\u2019 satisfaction. We\u2019re proud to have Chewy.com as our partner in our commitment to go further for pets\u2026together.<\/span>
\n<\/span><\/p>\n

Addiction Foods pet foods <\/span>are available from <\/span>your local store<\/span><\/a>.<\/span>
\n<\/span><\/p>\n

Like us on <\/span>Facebook<\/span><\/a> and follow us on <\/span>Instagram<\/span><\/a> for more pet health and nutrition updates.<\/span>
\n<\/span><\/p>\n

For further reading:<\/span><\/b>
\nhttps:\/\/www.experiencethisshow.com\/episode-17-how-customer-experience-creates-word-of-mouth-marketing\/<\/span><\/a>
\n<\/span>https:\/\/www.experiencethisshow.com\/episode-17-how-customer-experience-creates-word-of-mouth-marketing\/<\/span><\/a>
\n<\/span>https:\/\/moneyinc.com\/chewy-com\/<\/span><\/a>
\n<\/span>https:\/\/bestcompany.com\/pet-stores\/company\/chewy<\/span><\/a>\u00a0<\/span><\/h6>\n\r\n\t\t
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\u201cKindness and courtesy are at the root of a positive customer service experience.\u201d\u00a0 – Shep Hyken, Customer Service Expert\u00a0 This seems to be the mantra behind the success of Chewy.com\u2019s customer service. What with all the positive feedback this online store has been generating, it\u2019s no wonder that it leads the pack of pet food […]<\/p>\n\r\n\t\t

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